Last updated: 2 October 2026. These terms apply to new orders from this date; earlier orders retain the terms agreed when purchased.
PDF downloads, delivered electronically
Catalogue products are digital files delivered through the store's digital-download service after successful payment and order processing. Follow the download instructions on your order confirmation or download email. There is no postal shipment or physical delivery charge.
What is supplied
The product listing specifies the files, edition, page format and any fillable features included in that order. Artwork, sample images and equipment shown in the gallery illustrate the documentation; equipment is not included. A4 and A3 versions, editable source files, separate records or later updates are included only where expressly listed.
Compatibility and access
Documents are in English unless the listing states otherwise. You need internet access to receive the download, enough local storage and a compatible PDF reader. For interactive forms, use a reader that supports PDF form fields; browser and mobile previews may not retain entries. Save your completed copy and reopen it to check the entries. Standard PDF purchases do not include Word or design source files unless expressly stated.
Keep the order confirmation and a backup of your downloaded files. Download links are for the licensed purchaser and should not be shared publicly. Access is subject to the Licensing & Use terms.
If your file has not arrived
Check the email address used at checkout and your spam or junk folder. If access is not available after your order is confirmed, or you receive the wrong file, email vaultsopsystems@gmail.com with your order number. We will investigate and provide the purchased access or the remedy due under the contract and applicable law.
Custom documentation
Custom work has a delivery schedule, milestones, format and acceptance criteria agreed in writing before purchase. A catalogue download does not include a custom adaptation service.
Immediate delivery does not, by itself, remove consumer cancellation rights. See our Refund & Digital Product Policy.